How can we help?

Email support@thescholarapp.com or search the knowledge base below.

support@thescholarapp.com
One team, one inbox — students, parents and schools.

Billing & subscription

Manage Scholar Unlimited from Billing — update your card, cancel or resume anytime.

Technical support

Something broken? Email us the page, what you expected, and the device you were using. Signed-in members can also use in-app Feedback.

Response expectations

We reply to general questions within 1 business day and billing questions within 1 business day. Account access problems and anything blocking a scheduled test get a same business day reply. Support runs Monday–Friday; weekend messages are answered the next business day.

Frequently asked questions

Billing and subscription management

Knowledge base

Guides are on the way — email us in the meantime.

How can we help?

Response expectations

Frequently asked questions

What is Scholar?

Is the Free Academic Assessment really free?

What does Scholar Unlimited include?

Are Scholar's score estimates official?

Can a parent see their student's progress?

Can I use Scholar on my phone?

How do I delete my account and data?

Billing and subscription management

How do I update my card?

How do I cancel?

My payment failed — what happens?

Can I get a refund?

Will I be charged automatically?

Knowledge base