How can we help?
Email support@thescholarapp.com or search the knowledge base below.
One team, one inbox — students, parents and schools.
Response expectations
We reply to general questions within 1 business day and billing questions within 1 business day. Account access problems and anything blocking a scheduled test get a same business day reply. Support runs Monday–Friday; weekend messages are answered the next business day.
Frequently asked questions
Billing and subscription management
Knowledge base
Popular articles
Sponsored Access
1. Scan the QR code you were given, or open the invitation link.
Getting Started
On the sign-in page, choose Forgot password and enter your account email. We send a reset link to that address.
Scholar Unlimited
Open Billing in your account and choose Manage subscription. From there you can update your payment card, switch plans, cancel, or resume.
Parents
Ask your student to open their account and generate a parent invitation QR code or link. Scan or open it from your own device, create or sign in to…