Account & Support

I cannot sign in — what should I do?

Try these in order: 1. Confirm you are using the exact email address you signed up with. 2. Use Forgot password to reset it, and check your spam folder for the email. 3. Try a different browser or a private window. 4. Confirm your email address was verified after sign-up. If you are still locked out, email support@thescholarapp.com and we will help you get back in.

Still need help?

Email support@thescholarapp.com and our team can help. One team, one inbox — students, parents and schools.

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